Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defense, and aerospace.

Kongsberg Maritime Italy, is a subsidiary of Kongsberg Maritime, based in Genoa and Rome, providing Sales, Aftermarket Sales and Customer Support to our customers.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our employees are present in 35 different countries around the world. During the operational lifetime of more than 34.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.

The Position
We are expanding our experienced operations team in Italy and are looking for Service Project Coordinator – Automation & Control within our global customer support division. In this role, you will be part of the team delivering service, troubleshooting and maintenance at our customers’ vessels in regards of Bridge & Control systems and advanced sensor systems.
If you have an interest in the maritime industry and technical qualifications in electro, robotics, cybernetics, electronics, or relevant experience then you have the competence we seek. And if you also identify with our values; determined, innovative, collaborative, reliable and consider yourself highly motivated to travel for support activities, then you are the candidate we are looking for.

As a Service Project oordinator you will get the chance to work towards PROTECHTING PEOPLE AND PLANET with leading technology in an industry which is working towards more environment friendly and green solutions. You will collaborate with people from different cultures and travel the world.You will be an important contributor in an exclusive technical, safe and fun environment. This all concludes in a challenging job with varied tasks and activities. We offer you a high degree of personal development by on-the-job training, but also national and international class courses and a variety of career opportunities

Scope of the job
Managing orders and service contracts, supporting the quotation process and ensuring the delivery of services in accordance with the time, cost and quality assumptions. This role is part of the Operations Dept and will focus on Automation & Control projects

Key Accountabilities
• Manage the planning, coordination and delivery of service orders and contracts, working collaboratively with the Field Service the Spare Parts teams to confirm and agree project scope, resource availability and cost
• Provide support to the Sales Team for customer quotations
• Manage and resolve project issues, liaising with the appropriate level of technical support and with the customer directly as required
• Accountable for field service cost to budget within area of responsibility
• Accountable for customer satisfaction and management of customer expectation on all field service jobs. Delivery of the contract to meet the Customers expectations and Contract monitoring against PO Value, Change orders if required
• Documents are submitted in a timely manner to support the invoicing timeframe requirements
• Ensure that the delivery of maintenance services and other contractual obligations is in line with customer requirements.
• Managing and solving problems within projects, working with people responsible for technical support (at the appropriate level of the organization) and directly with customers as needed.
• Improving project summary reports and service reports used to measure costs, quality and timing of project deliveries. Providing the right metrics to measure business performance as required.
• Manage direct purchase orders
• Resolve Customer Issues and non-conformities report for the site to ensure customer issues related to Field Services are closed in a timely manner and to customer expectations
• Communicate risks related to payments, pre-payments, stop lists and other risks.
• Managing health and safety requirements related to a given project, including local legal conditions and standards.
• Ensure compliance in service project coordination procedures and instructions, as specified in the Quality Management System (QMS)
• Ensure compliance in QHSE, Information Security and Compliance requirements for all employees as specified in the Quality Management Systems

Required Competencies
• Higher technical education or relevant experience in automation and control
• Min 5 years of experience in a similar position in the area of service projects
• A solid and comprehensive understanding of a wide range of marine equipment within automation and control disciplines like merchant automation, bridge systems and dynamic positioning
• Knowledge of the maritime market and industry
• English at the level of free communication skills in an international engineering environment (written and spoken)
• High commercial awareness and a sense of shared responsibility for the company's results
• Well-developed communication skills
• Developed analytical competences
• Ability to solve problems
• Proactivity and initiative in action as well as focus on process optimization
• Good work organization
• Well-developed teamwork skills
• Willingness to continue learning and development

What we can offer you
With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We have flexible work hours and holiday arrangements. We offer an inspiring and safe work-environment in a World Class team and the possibility to work with sustainable and exciting solutions for the future.

Future Development
• Development of project management skills and project teams
• Development of skills in supporting the sales processes of the company's services in the full range (consulting for clients, building relationships, supporting the bidding process, active search for business development opportunities

Applicants are requested to enclose information on education, training, experiences together with a full CV. Original document to be presented in an interview. Applicants to revert within September 6th 2024.

Work location
Place of work: Rome

For further information, please contact:
Mrs. Monica Modena, monica.modena@kongsberg.com – HR & Business Support Manager

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
WORLD CLASS – through people, technology, and dedication