Technical Support Engineer

As a Technical Support Engineer, you will be part of our Technical Support team that provides world-class technical support for our customers and engineers worldwide. You will work with mechanical and hydraulic equipment, and control systems for propulsion.

Responsibilities

• Gather service request information, including vessel, customer and equipment identification and needs for support.
• Document support requests in relevant systems.
• Provide customers and field service engineers with technical documentation.

• Diagnose, troubleshoot, and provide solutions to technical issues cases for mechanical and hydraulic equipment, and control systems.
• Assist senior technical support engineers in gathering case information and maintaining the customer dialogue.
• Contribute to improvements of the technical support processes.

Qualifications and experience

• A minimum of a bachelor’s degree in engineering (preferred mechatronics, mechanical or control systems related).
• Fluent spoken and written English.
• Experience in CAD, PLM and ERP systems is considered as an advantage.
• Previous hands-on experience with mechanical or hydraulic equipment or control systems is considered as an advantage.
• Previous experience in customer support role is considered as an advantage.
• Previous experience with marine sector is considered as an advantage.

You are able to

• Communicate in a clear, precise and structured way.
• Analyse complex issues and problems and come up with rational judgments.
• Demonstrate specialist knowledge and expertise in own area.
• Build a useful network of contacts and relationships and utilize it to achieve set goals.
• Act on own initiative, make things happen and accept responsibility for the results.

What we can offer

• International work environment and multidisciplinary team collaboration.
• Personal and professional development and career opportunities.
• Competitive pay and benefits.
• Hybrid working arrangement.

Work location

Gdynia, Poland

About us

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet