Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Qualifications and Experience
• Bachelor's degree or equivalent relevant experience.
• Preferred majors in Computer, Electrical, Electronics, or Automation.
• 5 – 10+ years of experience sales support and customer-facing roles, enhancing client relationships.
• Several years of experience in the maritime or related industries with deep industry knowledge.
• Hands-on experience with advanced ship control and navigation systems, including automation and positioning systems.
• Experience/Skilled in preparing commercial proposals for performance enhancements, new functionalities, modifications, and retrofit solutions, particularly for CAT-1 & CAT-2 products.
• Understanding of product lifecycle, including obsolescence, system improvements, recommended upgrades, services, and spares.

Skills
• Excellent Interpersonal Skills
• Customer Focused with strong service orientation and cultivating customer relationship
• Proactive & Accountable
• Committed & Compliant
• Collaborative attitude

What you will be doing
• The Sales Support Engineer is responsible for activities supporting the sales team in generating sales revenues and increase customer retention
• Support the Sales team before, during and after customer interventions
• Set up proposals/quotations based on the input from the Sales team in the areas of spares, upgrades, field service and repair and overhaul support
• Proactively inform customers about KM product lifecycle status including product obsolescence, system improvements, recommended upgrades, services and spares
• Prepare commercial proposals for new functionality, spares, modifications and retrofit/refit/conversion solutions in accordance with KM product lifecycle philosophy primary for CAT-1 & CAT-2 projects and for CAT-3 & CAT-4 whenever suitable and approved by product owner when decided
• Ensure familiarization and understanding of customers fleet and operation to proactively offer relevant products and services
• Maintain existing and new customer information in the CRM system
• Actively participate in Continuous Improvement Project initiatives to drive sales in the aftermarket
• Strategic customer activity to be planned and coordinated in close cooperation with responsible CRM
• Complete and report agreed KPI`s
• Mainly performing the sales work and / or technically related support of this from the workplace


At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

You are able to
• Develop an ambitious, but realistic business vision and translate it into a workable strategy
• Identify commercial opportunities and you have a strong positive impact on business growth and profitability
• Build a useful network of contacts and relationships and utilizes it to achieve objectives
• Communicate in a clear, precise and structured way
• Be aware of own strengths and limitations and pursues learning and career development opportunities

What we can offer
• An inspiring and safe work environment
• Professional development and career opportunities
• Competitive pay and benefits
• We offer hybrid working arrangement

Work location
Mahape, Navi Mumbai