OceanSMART is seeking an experienced customer support specialist with bulk shipping background to join our dynamic team. OceanSMART´s SaaS provides our customers with the tools and visibility to manage their vessels, cargoes and maritime assets, with total transparency to the hidden cost, inefficiency and waste. You will join the team as the primary support contact during EMEA business hours. You will provide insight and guidance on the use of our solutions through: 

• Direct engagement with the customer via Telephone, Email and Chat Support
• Sharing of development insight for our Knowledgebase and Product Walkthroughs
• At OceanSMART you will have the opportunity to be part of an industry-changing initiative while working with a great team.

 

We provide: 

• Training and certification in best practice product and business processes
• An environment that promotes innovation and outside the box thinking
• Cutting edge technology and tools
• Career development opportunities 

This role can be based in London, England or Stavanger, Norway.  

 

Qualifications:

Required:

• Associate degree or equivalent education and experience
• Minimum of 3 years in a customer support environment 
• Experience working in or supporting the bulk shipping industry, such as vetting, scheduling, chartering or operations. 

 

Supervisory Responsibilities:

• The position has no supervisory responsibilities

 

Reporting Relationships:

This position will report to the Maritme Customer Support Manager